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Designing a Patient Management System for Urban Areas

Designing a Patient Management System for Urban Areas

Ava Health

Product Design

Problem

Mobile health is taking off rapidly in many cities around the world and as a result lots of urban areas have been falling behind with the lack of adoption and opportunity that comes from the mobile realm. Many healthcare systems have not utilised or have a digital infrastructure to manage healthcare data. 

Providing accessible healthcare by empowering patients and doctors through the use of mobile technology.

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Jahit Design has partnered with Ava Health to design the patient and doctor mobile application, a seamless product that allows users in selected practises to manage their own health and book doctor appointments. The product empowers patients to keep track of their own healthcare records and family members by giving the user a simplified user experience.

Working closely with its project stakeholders, the design teams aim was to produce a lightweight application with a focus on a medical card displaying crucial information. The medical card would be used as a centric point to the user and doctor for accessing health information.

Although the product is lightweight, a great deal of care, prototyping and iteration was taken to optimise the user experience.

Jahit Design applied friendly language to form better communication between the user and the machine, this enabled trust.

"Working closely with its project stakeholders, the design team aim was to produce a lightweight application with a focus on a medical card displaying crucial information."

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 The medical ID card was developed to create an emotional connection for the patient by providing clarity and reassurance. The card represents a point of interaction when working with doctors, traditionally patient records could be accessed by using state credentials such as national ID cards and passports. Ava empowers patients by allowing the card to be used at recognised medical practices, making appointment and other query processes more efficient.

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© 2019 Jahit Design